This website is operated by Lhotse Looms, an independent business based in the United Kingdom. Throughout the site, the terms “we,” “us,” and “our” refer to Lhotse Looms. By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

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Use of Our Website​

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By using this site, you agree to:​

• Use it only for lawful and personal purposes. 

• Do not copy, reproduce, distribute, or exploit any part of the website without written permission from Lhotse Looms.

• We reserve the right to refuse access, cancel orders, or terminate accounts at our sole discretion if misuse or breach of these Terms is suspected.

 

Product Information​

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We take every effort to describe and display our products accurately. However, due to the natural qualities of pashmina, cashmere, and wool, and variations in devices or lighting, slight differences in colour, texture, or weave may occur.

Product descriptions and photos are provided as a close representation. Due to the natural materials and artisan process, minor variations may occur and do not constitute a defect or misrepresentation.

Price & Payments 

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• All prices are listed in GBP (£) and include applicable UK taxes, unless otherwise stated.

• We reserve the right to modify prices or discontinue products at any time without prior notice.

• Payment must be made in full at the time of order through secure payment gateways.

• Lhotse Looms reserves the right to cancel or refuse any order in cases of suspected fraud, incorrect pricing, or other circumstances beyond our control.

 

Shipping

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We currently ship within the United Kingdom only. Orders are processed within 2–3 working days after payment confirmation.

For detailed delivery times and rates, please refer to our Shipping Policy.

While we take care to ensure timely delivery, Lhotse Looms is not liable for delays, loss, or damage once the parcel is in the possession of postal or courier services.

As a growing business, we appreciate your patience as we work towards expanding international shipping.

 

Returns & Refunds

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We want you to love your scarf. Eligible items may be returned within 30 days of delivery for a refund, provided they are unused, in original packaging, and in resalable condition.

For complete instructions, please refer to our Returns & Refunds Policy.

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We reserve the right to refuse returns that do not meet these conditions or where proof of purchase cannot be verified.

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Refunds are issued to the original payment method within 14 days of receipt and inspection of the returned item.

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Exchanges

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We do not offer direct exchanges. If you wish to choose a different item, please return the one you do not want and place a new order for your preferred style.

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Intellectual Property

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All text, images, designs, graphics, and logos on this website are the exclusive property of Lhotse Looms and are protected by copyright and trademark laws.
You may not copy, modify, distribute, or reuse any part of this website without our prior written consent.

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Any unauthorised use of our materials may result in legal action.

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Limitation of Liability

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To the fullest extent permitted by law:

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• Lhotse Looms shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website, products, or services.

• We do not guarantee that our website will be error-free, uninterrupted, or free from harmful components.

• Our total liability, whether in contract, tort, or otherwise, shall not exceed the total value of the purchase in question.

 

Privacy & Data Protection

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Your privacy is important to us. We collect and process your data only as described in our Privacy Policy, which complies with the UK GDPR and Data Protection Act 2018.

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Indemnification

 

Your use of this website signifies your agreement to use it responsibly and to ensure that Lhotse Looms and its team are not held liable for any issues arising from misuse or breach of these Terms.

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Changes to These Terms

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We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

All changes will be effective immediately upon posting to this page, and continued use of our website constitutes acceptance of any updates.

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Governing Law

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These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.