Privacy Policy

At Lhotse Looms, your privacy is a top priority for us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.lhotselooms.com.

By using our website, you agree to the practices described below:

Information We Collect

We collect information to provide you with the best possible service, including:
Personal information: Name, email address, phone number, billing and shipping address.
Payment information: Card details and payment confirmation (processed securely through third-party payment providers; we do not store your full payment details).
Order information: Details of the products you purchase and your preferences.
Website data: IP address, browser type, pages visited, and cookies to help improve your experience on our site.

How We Use Your Information

We use your personal information for purposes including:

Processing and delivering your orders.
Communicating with you regarding your purchases or inquiries.
Sending newsletters, promotions, or special offers if you have opted in.
Improving our website and customer experience.
Complying with legal obligations.

How We Store and Protect Your Data

Your information is stored securely and protected from unauthorised access, disclosure, or alteration. We use:

Encrypted payment systems through trusted providers.
Limited access to personal data by only those who need it to fulfil orders.
Data retention only for as long as necessary for legal, tax, or business purposes.

Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your data with trusted third parties for:

Order fulfilment: Shipping carriers and payment processors.
Website and analytics services: To help us improve your online experience.
All third-party partners are required to protect your data in accordance with GDPR.

We use cookies to enhance your browsing experience and improve our website. Cookies help us remember your preferences, analyse website traffic, and provide a smoother checkout experience.
You can manage or disable cookies through your browser settings.

Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate data.
Request deletion of your personal data.
Object to certain uses of your data, including marketing communications.
Request data portability.
To exercise any of these rights, please contact us at [your email address].

Marketing Communications

We only send marketing emails to customers who have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Links to Other Websites

Our website may contain links to third-party sites (e.g., social media or payment providers). We are not responsible for the privacy practices of these external sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.